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(Created page with "<h3>'''Contacting Playrix's Customer Support'''</h3> If your issue isn't resolved with any of the in-game help topics contacting Playrix's customer support is the last option....")
 
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<h3>'''Contacting Playrix's Customer Support'''</h3>
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If your issue isn't resolved with any of the in-game help topics contacting Playrix's customer support is the last option.
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{{Header|Header = '''Contacting Playrix's Customer Support'''}}<center>
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If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.</center>
   
<h4>'''How to Report a Problem In-Game'''</h4>
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<h2>'''How to Report a Problem In-Game'''</h2>
   
1. Click the gear icon in the top left corner.
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<h3>'''1. Click the Gear Icon'''</h3>
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• You can find it in the top left corner of your Township screen.
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[[File:1_Gear_Icon.png|center|thumb|x350px]]
   
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<h3>'''2. Click the 'Help and Support' Button'''</h3>
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• This will open a the Help Topics window where you can browse issues.
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[[File:2_Help_Button.png|center|thumb|x350px]]
   
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<h3>'''3. Choose a Help Topic'''</h3>
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• Click the Help Topic section that relates to your issue to find out more information.
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[[File:3_Help_Topics.png|center|thumb|x350px]]
   
2. Click the 'Help and Support' button. A Help FAQ menu will pop-up.
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<h3>'''4. Choose a Topic Question'''</h3>
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• Click on a specific topic question on the left that best suits your issue to find out more information.
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[[File:4_Topic_Question.png|center|thumb|x350px]]
   
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<h3>'''5. Respond 'YES' or 'NO' if the Information helped or not'''</h3>
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• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
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[[File:5_Topic_Information.png|center|thumb|x350px]]
   
3. Click the 'Loss of progress and Items' section.
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<h3>'''6. Start a New Conversation'''</h3>
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• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.
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[[File:6_Send_Conversation.png|center|thumb|x350px]]
4. Choose the question on the left that best suits your problem.
 
 
 
5. Click 'NO' at the bottom where it says 'Was this helpful?'
 
 
 
6. Then click 'CONTACT US' to continue to a page where you can enter your information and report the problem.
 
 
 
7. In the first section called 'How can we help?' be sure to add as much details about your problem, and include the following.
 
 
 
 
<h4>'''How to Report a Problem on Playrix's Support Website'''</h4>
 
 
   
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<h2>'''How to Report a Problem on Playrix's Support Website'''</h2>
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
#Go to the section you need help with or in this case: [https://playrix.helpshift.com/a/township/?p=web&s=loss-of-progress-and-items Loss of Progress and Items]
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#Go to the section you need help with and read more information about how you can resolve your issue.
#Browse the questions/sections for help, and if your problem still isn't solved contact them using the 'CONTACT US' button.
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#Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button.
 
#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
 
#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
   
'''Note:''' Playrix's Customer Support is typically very busy handling an large amount of tickets/messages. It can take 3-7 days for a response or longer, so please be patient.
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<h2>'''Waiting for a Response from Customer Support'''</h2>
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Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.<br/>It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.

Revision as of 22:55, November 26, 2016

Contacting Playrix's Customer Support

If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.

How to Report a Problem In-Game

1. Click the Gear Icon

• You can find it in the top left corner of your Township screen.

1 Gear Icon

2. Click the 'Help and Support' Button

• This will open a the Help Topics window where you can browse issues.

2 Help Button

3. Choose a Help Topic

• Click the Help Topic section that relates to your issue to find out more information.

3 Help Topics

4. Choose a Topic Question

• Click on a specific topic question on the left that best suits your issue to find out more information.

4 Topic Question

5. Respond 'YES' or 'NO' if the Information helped or not

• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.

5 Topic Information

6. Start a New Conversation

• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.

6 Send Conversation

How to Report a Problem on Playrix's Support Website

  1. Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
  2. Go to the section you need help with and read more information about how you can resolve your issue.
  3. Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button.
  4. Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.

Waiting for a Response from Customer Support

Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.
It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.

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