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{{Header|Header = '''Contacting Playrix's Customer Support'''}}
 
{{Header|Header = '''Contacting Playrix's Customer Support'''}}
   
<center>If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.</center>
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<center>
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You can learn how to transfer your Township to another device [[Transfer Township|here]] or view content on the wiki [[Wiki Content|here]].<br />If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.
   
<h2>'''How to Report an Issue In-Game'''</h2>
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'''Township Help and Support Tips!'''
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[[File:Township_Help_and_Support_Tips!|center|thumb|500px]]
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</center>
   
<h3>'''1. Click the Gear Icon'''</h3>
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=='''How to Report an Issue In-Game'''==
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==='''1. Click the Gear Icon'''===
 
• You can find it in the top left corner of your Township screen.
 
• You can find it in the top left corner of your Township screen.
 
[[File:1_Gear_Icon.png|center|thumb|x400px]]
 
[[File:1_Gear_Icon.png|center|thumb|x400px]]
   
<h3>'''2. Click the Help and Support Button'''</h3>
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==='''2. Click the Help and Support Button'''===
 
• This will open the Help Topics window where you can browse issues.
 
• This will open the Help Topics window where you can browse issues.
 
[[File:2_Help_Button.png|center|thumb|x400px]]
 
[[File:2_Help_Button.png|center|thumb|x400px]]
   
<h3>'''3. Choose a Help Topic'''</h3>
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==='''3. Choose a Help Topic'''===
 
• Click the Help Topic section that relates to your issue to find out more information.
 
• Click the Help Topic section that relates to your issue to find out more information.
 
[[File:3_Help_Topics.png|center|thumb|x365px]]
 
[[File:3_Help_Topics.png|center|thumb|x365px]]
   
<h3>'''4. Choose a Topic Question'''</h3>
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==='''4. Choose a Topic Question'''===
 
• Click on a specific topic question on the left that best suits your issue to find out more information.
 
• Click on a specific topic question on the left that best suits your issue to find out more information.
 
[[File:4_Topic_Question.png|center|thumb|x350px]]
 
[[File:4_Topic_Question.png|center|thumb|x350px]]
   
<h3>'''5. Respond YES or NO if the Information helped or not'''</h3>
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==='''5. Respond YES or NO if the Information helped or not'''===
 
• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
 
• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
[[File:5_Topic_Information.png|center|thumb|x410px]]
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[[File:5_Topic_Information.png|center|thumb|x400px]]
   
<h3>'''6. Start a New Conversation'''</h3>
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==='''6. Start a New Conversation'''===
 
• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.
 
• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.
 
[[File:6_Send_Conversation.png|center|thumb|x190px]]
 
[[File:6_Send_Conversation.png|center|thumb|x190px]]
   
<h2>'''How to Report a Problem on Playrix's Support Website'''</h2>
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=='''How to Report a Problem on Playrix's Support Website'''==
 
 
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
 
#Go to the section you need help with and read more information about how you can resolve your issue.
 
#Go to the section you need help with and read more information about how you can resolve your issue.
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#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
 
#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
   
<h2>'''Waiting for a Response from Customer Support'''</h2>
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=='''Waiting for a Response from Customer Support'''==
Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
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Playrix's Customer Support is typically very busy handling a large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
   
 
[[File:Search_and_Conversations.png|center|thumb|x100px]]
 
[[File:Search_and_Conversations.png|center|thumb|x100px]]
[[Category:Help]]
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[[Category:Township Help]]

Latest revision as of 14:04, February 13, 2020

Contacting Playrix's Customer Support


You can learn how to transfer your Township to another device here or view content on the wiki here.
If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.

Township Help and Support Tips!

Township Help and Support Tips!

Township Help and Support Tips!

How to Report an Issue In-GameEdit

1. Click the Gear IconEdit

• You can find it in the top left corner of your Township screen.

1 Gear Icon

2. Click the Help and Support ButtonEdit

• This will open the Help Topics window where you can browse issues.

2 Help Button

3. Choose a Help TopicEdit

• Click the Help Topic section that relates to your issue to find out more information.

3 Help Topics

4. Choose a Topic QuestionEdit

• Click on a specific topic question on the left that best suits your issue to find out more information.

4 Topic Question

5. Respond YES or NO if the Information helped or notEdit

• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.

5 Topic Information

6. Start a New ConversationEdit

• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.

6 Send Conversation

How to Report a Problem on Playrix's Support WebsiteEdit

  1. Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
  2. Go to the section you need help with and read more information about how you can resolve your issue.
  3. Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button.
  4. Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.

Waiting for a Response from Customer SupportEdit

Playrix's Customer Support is typically very busy handling a large amount of tickets/messages.
It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.

Search and Conversations
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