Changes: Contact Playrix

Revision as of 20:41, 2 July 2020

Contacting Playrix's Customer Support

You can learn how to transfer your Township to another device here or view content on the wiki here.
If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.

Township Help and Support Tips!

How to Report a Problem on Playrix's Support Website

If you cannot access the game to report a problem, then you can use the support website to report a problem. If you can access the game, then the next section outlines how to report an issue in-game.

Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
Go to the section you need help with and read more information about how you can resolve your issue.
Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button or visit this link: https://playrix.helpshift.com/a/township/?s=updates-and-known-issues&f=where-can-i-find-information-about-updates&l=en&p=web&contact=1
Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.

How to Report an Issue In-Game

1. Click the Gear Icon

• You can find it in the top left corner of your Township screen.

2. Click the Help and Support Button

• This will open the Help Topics window where you can browse issues.

3. Choose a Help Topic

• Click the Help Topic section that relates to your issue to find out more information.

4. Choose a Topic Question

• Click on a specific topic question on the left that best suits your issue to find out more information.

5. Respond YES or NO if the Information helped or not

• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.

6. Start a New Conversation

• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.

Waiting for a Response from Customer Support

Playrix's Customer Support is typically very busy handling a large amount of tickets/messages.
It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.

@@ Line 1: / Line 1: @@
 __NOTOC__
 {{Header|Header = '''Contacting Playrix's Customer Support'''}}
-<center>If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.</center>
+<center>
-<h2>'''How to Report a Problem In-Game'''</h2>
+You can learn how to transfer your Township to another device [[Transfer Township|here]] or view content on the wiki [[Wiki Content|here]].<br />If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.
-<h3>'''1. Click the Gear Icon'''</h3>
+'''Township Help and Support Tips!'''
+[[File:Township_Help_and_Support_Tips!|center|thumb|500px]]
+</center>
+=='''How to Report a Problem on Playrix's Support Website'''==
+If you cannot access the game to report a problem, then you can use the support website to report a problem.  If you can access the game, then the next section outlines how to report an issue in-game.
+#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
+#Go to the section you need help with and read more information about how you can resolve your issue.
+#Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button or visit this link: https://playrix.helpshift.com/a/township/?s=updates-and-known-issues&f=where-can-i-find-information-about-updates&l=en&p=web&contact=1
+#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
+=='''How to Report an Issue In-Game'''==
+==='''1. Click the Gear Icon'''===
 • You can find it in the top left corner of your Township screen.
-[[File:1_Gear_Icon.png|center|thumb|x350px]]
+[[File:1_Gear_Icon.png|center|thumb|710x710px]]
-<h3>'''2. Click the 'Help and Support' Button'''</h3>
+==='''2. Click the Help and Support Button'''===
-• This will open a the Help Topics window where you can browse issues.
+• This will open the Help Topics window where you can browse issues.
-[[File:2_Help_Button.png|center|thumb|x350px]]
+[[File:2_Help_Button.png|center|thumb|712x712px]]
-<h3>'''3. Choose a Help Topic'''</h3>
+==='''3. Choose a Help Topic'''===
 • Click the Help Topic section that relates to your issue to find out more information.
-[[File:3_Help_Topics.png|center|thumb|x315px]]
+[[File:3_Help_Topics.png|center|thumb|728x728px]]
-<h3>'''4. Choose a Topic Question'''</h3>
+==='''4. Choose a Topic Question'''===
 • Click on a specific topic question on the left that best suits your issue to find out more information.
-[[File:4_Topic_Question.png|center|thumb|x300px]]
+[[File:4_Topic_Question.png|center|thumb|745x745px]]
-<h3>'''5. Respond 'YES' or 'NO' if the Information helped or not'''</h3>
+==='''5. Respond YES or NO if the Information helped or not'''===
 • Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
-[[File:5_Topic_Information.png|center|thumb|x350px]]
+[[File:5_Topic_Information.png|center|thumb|710x710px]]
-<h3>'''6. Start a New Conversation'''</h3>
+==='''6. Start a New Conversation'''===
 • Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.
-[[File:6_Send_Conversation.png|center|thumb|x350px]]
+[[File:6_Send_Conversation.png|center|thumb|697x697px]]
-<h2>'''How to Report a Problem on Playrix's Support Website'''
+=='''Waiting for a Response from Customer Support'''==
+Playrix's Customer Support is typically very busy handling a large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
-</h2>
-#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
-#Go to the section you need help with and read more information about how you can resolve your issue.
-#Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button.
-#Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.
+[[File:Search_and_Conversations.png|center|thumb|726x726px]]
-<h2>'''Waiting for a Response from Customer Support'''</h2>
+[[Category:Township Help]]
-Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
-[[Category:Help]]