FANDOM


m (formatting)
m (updated descriptions and added image)
Line 1: Line 1:
 
__NOTOC__
 
__NOTOC__
 
{{Header|Header = '''Contacting Playrix's Customer Support'''}}
 
{{Header|Header = '''Contacting Playrix's Customer Support'''}}
 
 
<center>If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.</center>
 
<center>If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.</center>
<h2>'''How to Report a Problem In-Game'''</h2>
+
  +
<h2>'''How to Report an Issue In-Game'''</h2>
   
 
<h3>'''1. Click the Gear Icon'''</h3>
 
<h3>'''1. Click the Gear Icon'''</h3>
Line 9: Line 8:
 
[[File:1_Gear_Icon.png|center|thumb|x350px]]
 
[[File:1_Gear_Icon.png|center|thumb|x350px]]
   
<h3>'''2. Click the 'Help and Support' Button'''</h3>
+
<h3>'''2. Click the Help and Support Button'''</h3>
• This will open a the Help Topics window where you can browse issues.
+
• This will open the Help Topics window where you can browse issues.
 
[[File:2_Help_Button.png|center|thumb|x350px]]
 
[[File:2_Help_Button.png|center|thumb|x350px]]
   
Line 21: Line 20:
 
[[File:4_Topic_Question.png|center|thumb|x300px]]
 
[[File:4_Topic_Question.png|center|thumb|x300px]]
   
<h3>'''5. Respond 'YES' or 'NO' if the Information helped or not'''</h3>
+
<h3>'''5. Respond YES or NO if the Information helped or not'''</h3>
 
• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
 
• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.
 
[[File:5_Topic_Information.png|center|thumb|x350px]]
 
[[File:5_Topic_Information.png|center|thumb|x350px]]
Line 30: Line 29:
   
 
<h2>'''How to Report a Problem on Playrix's Support Website'''</h2>
 
<h2>'''How to Report a Problem on Playrix's Support Website'''</h2>
 
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
 
#Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
 
#Go to the section you need help with and read more information about how you can resolve your issue.
 
#Go to the section you need help with and read more information about how you can resolve your issue.
Line 38: Line 36:
 
<h2>'''Waiting for a Response from Customer Support'''</h2>
 
<h2>'''Waiting for a Response from Customer Support'''</h2>
 
Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
 
Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.<br />It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.
  +
  +
[[File:Search_and_Conversations.png|center|thumb|x100px]]
 
[[Category:Help]]
 
[[Category:Help]]

Revision as of 01:26, November 27, 2016

Contacting Playrix's Customer Support
If your issue isn't resolved using in-game help topics contacting Playrix's customer support is the last option.

How to Report an Issue In-Game

1. Click the Gear Icon

• You can find it in the top left corner of your Township screen.

1 Gear Icon

2. Click the Help and Support Button

• This will open the Help Topics window where you can browse issues.

2 Help Button

3. Choose a Help Topic

• Click the Help Topic section that relates to your issue to find out more information.

3 Help Topics

4. Choose a Topic Question

• Click on a specific topic question on the left that best suits your issue to find out more information.

4 Topic Question

5. Respond YES or NO if the Information helped or not

• Tap 'NO' at the bottom then tap 'CONTACT US' to continue to a page where you can report your issue.

5 Topic Information

6. Start a New Conversation

• Explain your issue in as much detail as possible including all of the required information at the bottom of the topic (if there is any). You can add a screenshot as an attachment if necessary, and when you're finished tap the 'SEND' arrow in the top right.

6 Send Conversation

How to Report a Problem on Playrix's Support Website

  1. Visit the Playrix's Support Website at https://playrix.helpshift.com/a/township/?p=web
  2. Go to the section you need help with and read more information about how you can resolve your issue.
  3. Browse the sections/questions, and if your problem still isn't solved press the 'CONTACT US' button.
  4. Enter the necessary information and provide as much detail as possible then 'SUBMIT' your report.

Waiting for a Response from Customer Support

Playrix's Customer Support is typically very busy handling an large amount of tickets/messages.
It can take 3-7 days for a response or longer, so you have to be patient. You will be able to view any messages received from them by e-mail, support website, or in-game. You can view your most recent conversation with them in-game through the help topics window by pressing the speech bubble icon in the top right.

Search and Conversations
Community content is available under CC-BY-SA unless otherwise noted.