These are most of the customers/characters that may request goods by helicopter, zoo, give tasks, or show up in events.
You can help by uploading images of new customers' designs, by adding missing customers or commenting below with an image and details.
There are 68 characters all together since v7.7.

Popular Customers[edit | edit source]


Ernie is your friendly neighbor and permanent in-game friend. He is the main in-game character, owner of the Tool Exchange and host of some Mayor's Competitions.
Filling any of his help requests earns 1 Tcash in a gift balloon the next day. At the helicopter he sometimes has mini game puzzles, and choosing correct options gives 5 Tcash or coins after completion. Build the Tool Exchange at level 60. There is no profile picture available of Ernie.


Susie and Eugene are friends. She loves stuffed animals and wants a Toy Store level 18. Susie's profile picture is available at level 6.


Eugene is friends with Susie. He has fun pranking others and stirring up some trouble. He wants the Esports Arena built level 92. Eugene presents the Race of Champions. Eugene's profile picture is available at level 6.
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Macho Man the weightlifter who works out at the Fitness Center level 52 and requests that the Flower Shop is built so that he can give 150 roses to his girlfriend lvl 62. Profile picture is available at level 6.


Cheryl the business woman, occasionally has financial advice such as building the City Market level 13. She presents the Double Reward offer. Cheryl's profile picture is available at level 6.


Agnes the young fairy who carries a magical wand, but is still learning how to use its powers. She appears in the Color Splash Event and the Amusement Park Event (added v3.0.0). Agnes' profile picture is available at level 6.


Becky is the helicopter pilot delivering orders to the townspeople (added v2.9.6). Becky's profile picture is available at level 7 (added v4.5.0).

The postperson who lives to deliver mail and needs a Post Office constructed level 9. Profile picture is available at level 7.


Sarnai the Floral Designer, who is a walking flower encyclopedia and has a tangerine tree added v4.2.0. Sarnai's profile picture is available at level 9. Sarnai appears as the flower fairy in the Blossoming Boulevards Event added v.6.7.0.

Doctor Gautama

Doctor Gautama works around the clock taking care of the townspeople in the hospital level 6. Doctor Gautama's profile picture is available at level 10.


Makoto the sushi chef who is a master of his craft and enjoys meditating and karate added v3.2.0. Makoto's profile picture is available at level 17.

A hairdresser who asks to build a Hair Salon to bring townspeople's hair to life level 13. He'd like to expand his beauty salon and pet salon. Profile picture is available at level 19.
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A soccer player who plays professionally at the stadium for Township fans level 37. Profile picture is available at level 23.


Sophie the straight-A student! who's involved with many of her schools activities added v3.2.0. Sophie's profile picture is available at level 30.


Nicole is a shop-a-holic and wants a Supermarket built to satisfy her shopping needs level 43. Profile picture is available at level 40.


Lars the heavy metal musician, who requests a music store to be built, so he can rock on level 16. Lars's profile picture is available at level 50.
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The basketball player who plays professionally for a Township team at the stadium level 37. Profile picture is available at level 60.
The socialite who wants a laundromat built so her maid can wash all of her fancy clothes at once at level 10. Profile picture is available at level 70.


Lennon the photographer who's pretty chill and likes fashionable and vintage things. Added v4.2.0. Lennon's profile picture is available at level 80.


Alicia the fitness enthusiast who loves to run and trains hard to stay in shape added v4.5.0. Alicia's profile picture is available at level 90.


Katie the reporter who recommends building a TV station to fill you in on the latest news level 33. Katie's profile picture is available at level 100.

Special Customers[edit | edit source]

These customers appear after specific Special Buildings are built.


Bob is the Station Master of the trains running through your Township. Your first train will arrive at level 5.

Lady Luck

Lady Luck the magician manages the House of Luck and makes clovers magically disappear (added v1.3.3). Construct the House of Luck from level 11 and Lady Luck's profile picture is available.


Raja the Dealer from the City Market who has an endless supply of goods if you've got the coins, or hire Raja for a period of time for Tcash. Construct the City Market from level 13 and Raja's profile picture is available.
Repair the Airport at level 17 for the Pilot who delivers goods to customers around the globe by airplane. After repairing the Airport, the Pilot's profile picture is available.

Professor Verne

Construct the Laboratory from level 18, where Professor Verne the Nuclear Physicist works. The Professor does crazy experiments to create helpful boosters in the Laboratory. The Professor's Experiments are a recurring special event. After building the Laboratory, Professor Verne's profile picture is available.


Deborah the Co-op Director knows the ins and outs of starting and running a Co-op added v4.1.2. Repair the Co-op building from level 19 and Deborah's profile picture is available.
The yachtsman and Regatta Master who's usually found sailing at sea and helps the Regatta run smoothly. After repairing the Co-op building and joining or creating a co-op, you are able to participate in the Regatta. His profile picture is available.

Jack/Old Jake

Jack aka Old Jake is the miner who works in the mine, and often forgets things, like his lunch. The scrolls in the mine are signed by Old Jake. Repair the Mine at level 21 and Jack's profile picture is available. Jack presents the Mine Time event.


Fabrice a curator displays discovered artifacts in the Museum. Construct the Central Museum at level 26.


Peter the Ship Captain imports goods and does business with the nearby islanders from the port. Repair the port at level 29 and the Ship Captain's profile picture is available.

Regular Customers[edit | edit source]

Everyday customers around town who request Helicopter orders for you to fill.

Do you know these customer's names? Do you know which buildings they introduced or any other information about them? If you do, please add comments below, thank you
Grandma always needs help to carry in her groceries and sometimes crossing the street requests the Grocery Store to be built in level 5.
The teacher has great knowledge and wants a School built to teach others at level 5.
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A Police Officer wants to catch criminals and cheaters by building a Police Station at level 7.
A Fireman has an emergency and needs a Fire Station built stat at level 8.
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Gaston the Chef wants to start a business by building a Cafe at level 12. He introduces the Biggest Cake and the Italian Week Event.
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The train conductor who makes sure everything is running smoothly at the train station. The train conductor's profile picture is available after sending 25 trains in 1 day added v4.6.0.


Daniel the artist wants to build an Art Gallery to showcase his and other townspeople's creative artwork at level 25.
Amusement Park Clown.png
A clown needs a new Circus in Town because his elephant sat on it at level 26. The circus elephant's name is Patty.
Taxi Driver.png
The taxi driver works at the Taxi Company to get busy townspeople to places from level 29. He requests the Car Wash to be built at level 68.


Neil, the adventurous kid and a young dreamer who wears helicopter goggles added v6.5.0.


Jacques the oceanographer from Playrix's Fishdom H2O game. His companion is a thorn-tailed fish.


Austin the butler from Playrix's Gardenscapes game. His companion is a Yorkshire Terrier.
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The mysterious Secret Service Agent, who is he?


Richard the ambitious young business manager (added v7.0.0).


Jerome the wheat farmer introduces the Advanced Agriculture Event.


Mikey, a cosplayer of The Flash, loves comics and wants a Pizza Parlor level 14 and a Comic Book Store level 41 built.


Samuel the farmer who is wondering what makes crop circles in his fields (added v5.0.0).


Mai/May a Violin Maestro is famous for his violin art (added v5.2.0). The fiddler travels with concerts around the world a lot but has decided to stay in Township for now.


Robin the hermit prefers to live in seclusion from other townspeople.


Sandra is a surfer who likes snowboarding in the winter (added about 5.9.0.


Harold the veterinarian takes care of animals in the Canine Center from level 80 (added v6.7.0).

Donnie Kepp

Donnie Kepp the fearless actor/stunt driver (added v7.4.0).


Billy the workshop owner who works in the Auto Repair Shop level 59 added v7.6.0.
A tourist
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Kid with headphones

Appear Occasionally[edit | edit source]

Customers who appear less frequent offering ads, special trades with gems, jewelry, or ingots. To find them more often you could dump the helicopter orders until they appear.

Don Pacone

Don Pacone the mafioso trades Tcash for ingots and jewelry from level 40+.


Steve the director that sets up films for you to watch. You get 1 Tcash or coins for watching a video ad. He appears less frequent if purchased coin/Tcash with real money.
The Director appears in the Zoo as he is making a new movie and the story revolves around the Panda enclosure which he'd like built.


Aurelio the jeweler appears occasionally and trades gems for other types of gems added v4.6.0. The jeweler may appear less since the Amethyst was removed from the game.

Zoo Staff[edit | edit source]

These visitors appear at the Zoo, requesting goods at the Zoo Order Board. Some also appear in Events. The Zoo is available to open from level 24.


Sarah the Zoo Keeper who teaches you about the Zoo with her pet lemur Riko. She requests orders at the Zoo and the helicopter (added v2.9.6). Her profile picture is available after repairing the Zoo.


Christopher is the caretaker of the Zoo, and is responsible for feeding the animals through orders at the Zoo Order Board. He was previously the manager of the Gift Shop.


Martha is a Zoo Keeper and animal lover. She was previously the manager of the Petting Zoo. She regularly appears to fill Zoo Orders for animals.


Chaco the pastry expert. He was previously at the Zoo Cafe . He rarely appears to fill Zoo Orders for animals, but he appears as the host of Sweet Week Event.


Pamela an expert cook. She was previously at the Ice Cream Shop in the Zoo. She rarely appears to fill Zoo Orders for animals, but she appears as a supplier during Sweet Week Events.

Islanders[edit | edit source]

The islanders each live on their own island, and produce unique products exported to your town by ship. The port is restored at level 29.


Mustafa the islander from Frutus Isle who grows peaches, watermelon and plums.


Alessandro the islander from Olivia Isle who farms grapes, olives and limes.


Dominica the islander from Tropica Isle who produces exotic bananas, coconuts and pineapples.


Harry the fisherman from Fishermen's Isle who loves seafood and catches fish, shrimp and lobsters.

Seasonal Customers[edit | edit source]

Customers that only appear and request orders during holiday seasons.


Emma the little witch. She's a temporary character who usually appears during Halloween Events.
(Added v1.7.0)
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Santa's Helper. He's a temporary character who usually appears during Christmas events.
(Added v3.4.0)
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